Welcome to our FAQ section! We’ve answered some of the most common questions about our handmade embroidery gifts. If you don’t find your answer here, feel free to connect with us on WhatsApp or Email.
🧵 Production & Customization
Q: How long does it take to make my order? A: Each piece is handmade and customized, so production usually takes 10–12 business days. For rush orders, you can connect with us on WhatsApp – we’ll do our best to accommodate if possible.
Q: What can I customize in my order? A: You can personalize names, dates, outfits, colors, background, and even add LED light options to make your gift truly unique.
Q: Do you accept custom design ideas outside your listed products? A: Yes! We love experimenting with new ideas. Share your design concept with us on WhatsApp/Email, and we’ll let you know if it’s possible.
🚚 Shipping & Delivery
Q: Do you ship all over India? A: Yes, we ship across India using trusted courier partners. Delivery usually takes 4–8 business days once dispatched.
Q: Do you ship internationally? A: Yes, we ship worldwide! Delivery timelines depend on courier type (standard or express), and charges vary based on location & product size.
Q: How do I track my order? A: Once shipped, you’ll receive a tracking link via WhatsApp/Email to follow your parcel.
💳 Payment & Packaging
Q: What payment methods do you accept? A: We accept UPI, Net Banking, Credit/Debit Cards, and PayPal for international customers.
Q: Do you provide gift packaging? A: Yes! We offer gift wrapping/box framing on request at an additional cost. Perfect for weddings, anniversaries, and special occasions.
🔄 Returns & Policies
Q: Do you accept returns or cancellations? A: Since our products are handmade & customized, we do not accept cancellations or returns. We only provide a replacement if your order is damaged, wrong, or defective, and you notify us within 48 hours of delivery with an unboxing video/photo.
✨ Extra Info
Q: How should I care for my embroidery art? A: Keep it away from moisture, direct sunlight, and dust. Use a soft brush/cloth to gently clean the frame if needed.
Q: Do you accept bulk or corporate orders? A: Yes, we take bulk orders for weddings, events, and corporate gifting. Contact us directly to discuss details.
Q: How can I contact you for queries? A: You can reach us anytime on WhatsApp [+91-XXXXXXXXXX] or email us at your@email.com. We’ll be happy to help!
✨ At MOR by ANJYS, we believe every stitch tells a story. Thank you for supporting handmade!
